Refund policy

Returns & Refund Policy

Last updated: September 2026

We would rather you end up with the right watch than keep your money for the wrong one. Here is how returns, exchanges and warranty claims work at Marco Belfiore, a trading name of XM GROUP LLC.

30-day returns

You may return any watch within 30 days of delivery for a full refund, for any reason. To be eligible, the watch must be unworn, in its original condition and returned in its original box with all included accessories (warranty card, sizing tool, setup card). Please try the watch on indoors and keep protective film on the case back and clasp until you have decided to keep it.

How to start a return

Email support-help@marcobelfiore.com with your order number and the word “Return” in the subject line. No explanation is required.
We reply within one business day with the return address and instructions. Please do not send anything back before receiving them — unrequested returns cannot be matched to an order.
Pack the watch securely in its original box and ship it with a tracked service, keeping your receipt.

Return shipping

For returns from the United Kingdom, European Union and United States we provide a prepaid label or refund your tracked return postage against a receipt. For other countries, return postage is refunded against a receipt up to a reasonable amount for a tracked service. There is no restocking fee.

Refunds

Once your return is received and inspected we email you a confirmation. Approved refunds are issued to your original payment method within 10 business days; your bank may take a few additional days to post it. Refunds are made in the currency you paid in.

Exchanges

The fastest way to exchange is to return the watch for a refund and place a new order for the model or colour you want. If you prefer, tell us in your return email and we will hold the new item for you.

Damaged, defective or wrong items

Inspect your order on arrival. If the watch is damaged, defective or not what you ordered, email us within 48 hours of delivery with photos and your order number. We will replace it or refund you in full, including all shipping costs, and we cover the return.

2-year international warranty

Every watch is covered for two years from the date of delivery against defects in the movement, materials and workmanship, anywhere in the world. Your order confirmation is your proof of purchase; no registration is needed. The warranty does not cover accidental damage, water damage beyond the rated depth, normal wear to straps, plating or crystal, battery replacement after the first year, or damage caused by repairs not authorised by us. To make a claim, email us with photos and your order number; we will arrange repair, replacement or refund at our discretion.

Your statutory rights

Nothing in this policy limits your rights under applicable consumer law. If you are in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving it without giving any reason, in addition to the 30-day return period above; UK and EU consumers also benefit from statutory guarantees against faulty goods that are independent of our warranty.